Mauricio Manhaes

Service design professor

Education

  • Bachelor’s, social communication with focus on electronic media, Faculdades Integradas Associação de Ensino de Santa Catarina, 2008
  • M.A., engineering and knowledge management, Universidade Federal de Santa Catarina, 2010
  • Continuing education in innovation management, 90 credit hours, Universidade Federal De Santa Catarina, 2010
  • Continuing education in theory and research in service management, 200 credit hours, Karlstad University, 2012
  • Continuing education in designed utopias and dystopias, 60 credit hours, Köln International School of Design, 2013
  • Ph.D., engineering and knowledge management, Universidade Federal de Santa Catarina, 2015

Credentials

  • Editorial board member, Touchpoint: The Journal of Service Design, published by Service Design Network, 2015–2016
  • Doctoral guest researcher, Köln International School of Design, 2012–2013
  • Project manager, Service Design Network, 2012–2013
  • Event organizer, Global Service Design Network Conference in Paris, France, Oct. 28–30, 2016

Awards, recognitions and honors

2010 Academic Merit Award for Scientific Production, Programa de Pós Graduação em Engenharia e Gestão do Conhecimento, PPGEGC/UFSC

Publications and Presentations

Selected publications

  • “O triplo desafio da inovatividade: o impacto do preconceito,” written by Maurício Manhães, Tarcísio Vanzin and Gregório Varvakis, e-Revista LOGO, vol. 5, no. 1 (37), 2016
  • “Como Fazemos Design? Um Olhar da Transitoriedade do Viver Humano e do Wicked-Problem,” written by Maurício Manhães, Tarcísio Vanzin and Gregório Varvakis, Razón y Palabra, no. 88, (131–139), 2015
  • Doctoral thesis: "Innovativeness and Prejudice: Designing a Landscape of Diversity for Knowledge Creation," Universidade Federal de Santa Catarina, 2015
  • “Prejudice and Innovation: a critical relation for designing potentially innovative solutions,” written by Birgit Mager, Maurício Manhães and Gregório Varvakis. Published as part of Proceedings of the Fifth International Conference on Applied Human Factors and Ergonomics 2014, Kraków, Poland, July 19–23, 2014
  • “Prejudice and Innovation: a critical relation for creating new products by organizations,” written by Marco Ginoulhiac, Birgit Mager, Maurício Manhães and Gregório Varvakis. Conference paper published as part of the International Workshop on Multidisciplinary Approaches on Innovation in Porto, Portugal, 2013
  • “Service Disciplines: Who does What, When, Where and How?” Touchpoint: The Journal of Service Design, vol. 4, no. 3 (24–27), 2013
  • “Knowledge Management Touchpoints: a Service Design Contribution to the Innovation Processes of Services.” Touchpoint: The Journal of Service Design, vol. 1, no. 3 (109), 2010
  • Master’s thesis: “Innovation in Services and the Knowledge Creation Process: a proposal for a service design method,” Universidade Federal de Santa Catarina, 2010

Selected presentations

  • “Service Disciplines: Who does What, When, Where and How?” presented at the Service Design Network Conference, 2012
  • Roundtable on knowledge, thesis and student projects, presented at the Service Design Network Conference, 2010
  • “Knowledge Management Touchpoints: a Service Design Contribution to the Innovation Processes of Services,” presented by Maurício Manhães and Gregório Varvakis, 2009