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scad faculty Josh Klein

Joshua Klein

Business professor

Education

  • M.B.A., management, Rensselaer Polytechnic Institute
  • B.A., monetary economics, Middlebury College

Credentials

  • Professor of business, Fall 2023–present, Savannah College of Art and Design, Savannah, GA
  • Select services leader, 2020–22
    Services leader for the top 30 Dell accounts in the Eastern United States and Canada. Responsible for driving more than $740MM in annual services sales to Dell's largest and most strategic accounts. Led a combined team of more than 20 direct sales, pre-sales, and inside sales professionals as well as operational and financial support team. Represent the entire Dell Technologies services portfolio to the world leaders in financial services, health care, pharmaceuticals, telecom and defense industries. Responsible for executive leadership, interaction, and oversight for complex sales campaigns and delivery of multi-million-dollar services and technology projects.

    Divisional client solutions leader, 2017–20
    Led a team of 17 advanced services sales and pre-sales consulting professionals representing more than 650 delivery consultants in the largest and most financially significant territories of Dell Technologies. Responsible for driving more than $55MM in stand-alone services sales, representing over 37% of the Americas consulting goal while providing critical leadership for over $500MM in associated product sales.

    Global services leader, 2016–17
    Led all high-end professional services sales for the $1.2 billion territory representing 17 southern states ranging from Virginia to Florida and west to Texas. Territory was the fastest growing for Dell EMC's product sales but had historically lagged in professional services attainment. Quickly transformed a team that had missed targets for the previous three years to overachieve.

    Leader EMC Americas transformation consulting group, 2014–16, Dell Technologies, Boston
    Led the Americas Consulting Delivery organization for Dell EMC consisting of 320 IT services professionals. Reorganized the delivery organization to align to key offerings around IT Transformation strategy and implementation, Infrastructure consulting, Dev Ops, application development, modernization and dispositioning, big data strategy and advanced analytics.
  • President and COO, 2006–08, Glasshouse Technologies
    Services included: virtualization, security, strategic consulting, data center consolidation, and managed services. With over 500 professionals, GlassHouse provides services to 43 of the Fortune 100 companies and has operations on three continents. Responsible for all aspects of the company's worldwide operations including: sales, services delivery, business development, and operational execution.
  • Vice president of consulting services, 2003–06, EMC Corporation
    The EMC professional services practice provided high-end storage and infrastructure consulting and professional services to Fortune 500 companies and was one of the top three fastest growing areas of the company from 2003–06. Responsible for sales, delivery oversight, operations, business development, and strategic planning.
  • Sector executive, 1997–2003
    Industry executive, 1995-2003, IBM
    Responsible for overall business development, sales, and delivery for Integrated Technology Services (ITS) within the distribution sector for the northeast United States. Managed a team of 15 principals and sales specialists selling and delivering the portfolio of ITS solutions for IBM in the largest financial region of the country. Services included: IT infrastructure assessments and optimization efforts, network design and implementations, data center optimizations, storage services, and managed storage.
  • Manager of consulting services, 1992–95, EY, Boston
    Manager in Ernst & Young's National Business Process Improvement Consulting Practice. Sold, led, and participated in a number of consulting engagements over a broad range of industry segments.
  • Commander, 1986–2007, U.S. Navy
    Naval liaison to the United Arab Emirates during Operation Desert Storm. Responsible for all U.S. Naval activity in the United Arab Emirates, including logistical support and diplomatic relations. Administered and coordinated the visits of over 140 ships visits to the United Arab Emirates during and after the first Gulf War. Commanding Officer of Destroyer Squadron 28 Support Command. Overall responsibility for the training, readiness, and performance of a 55-person reserve unit providing critical augmentation support to a deployed active-duty Destroyer Squadron of seven ships.

Organizations

  • Former trustee, Buckingham, Browne & Nichols
  • Former trustee, Wazi Champs