Direct Loan Servicing
The U.S. Department of Education contracted with additional entities to provide loan servicing for borrowers of Federal Direct Subsidized, Federal Direct Unsubsidized and Federal Direct Parent (PLUS) Loans. It is possible that student and parent borrowers from the same family will have their respective loans serviced by different entities. These loans are sent to an entity for servicing once a promissory note has been completed and a disbursement is made on the loan. If a student or parent receives a contact from one of the entities listed below, it is important to follow through on any requests made by these servicers.
Loan servicer contact information
Students and parents who first borrowed Federal Direct Loans prior to July 1, 2010, should continue to have all of their Federal Direct Loans serviced by the Direct Loan Servicing Center at this time.
Direct Loan Servicing Center (ACS)
Students and parents who first borrowed Federal Direct Loans after July 1, 2010, will have their Federal Direct Loans serviced by one of the five servicing contractors listed below:
Aspire Resources, Inc.
FedLoan Servicing (PHEAA)
Great Lakes Educational Loan Services, Inc
Uncertain of which loan servicer to contact?*
Students and parents can look up their complete loan history including the servicers for each loan here. Access to this site requires the user to have their Department of Education PIN.