Students are encouraged to resolve concerns by contacting the office responsible for the area relevant to the complaint. If dissatisfied with the response, the student may contact the relevant area supervisor, director, department chair or dean for resolution.
The ombudsman serves as an alternate resource for all students to complement other existing channels of communication. The role of the ombudsman is to serve as a resource and designated neutral party for those who may have a college-related concern or grievance. The ombudsman does not impose solutions, but does identify options and strategies for resolution — providing contact with appropriate college resources or serving as a mediator, among other roles.
Complaint and appeal policies apply uniformly across SCAD campuses and learning modalities. The college protects a student’s right to lodge a written complaint and seeks to resolve all student concerns in a satisfactory and timely manner.