Complaints and appeals
Students are encouraged to resolve concerns they may have by directly contacting the office responsible for the area relevant to the complaint (e.g., housing/residence hall director for residence hall complaints; professor or academic chair for academic complaints, etc.). If unsure about the proper way to address complaints, students should contact the ombudsman at firstname.lastname@example.org. As a neutral party, the ombudsman may seek additional information about the situation, assist with appropriate communication and mediate disputes.
If unable to satisfactorily resolve the issue directly with the relevant office or persons or through the office of the ombudsman, the student may submit a formal written complaint using the procedures referenced herein.
SCAD's student complaint and appeal policies apply uniformly across SCAD locations and learning modalities. The university protects its students' right to lodge complaints and appeals according to these procedures and seeks to resolve all student concerns fairly and in a timely manner. The information described herein is a general overview of the policies and procedures for filing complaints and appeals at SCAD. Students are strongly encouraged to consult the student handbook in its entirety or MySCAD for information regarding specific complaint and appeal procedures.
Complaints and appeals in the areas of academics or grades, general non-academic complaints, student conduct or disciplinary action, Americans with Disabilities Act, sexual harassment, discrimination, and financial aid must be in writing in accordance with established university procedures published below.
Procedures for academic complaints and appeals
The university provides all SCAD students a streamlined process to submit their academic complaints and appeals through email@example.com. Appropriate academic services administrators, based on the nature and the location of the matter, participate in the process to resolve complaints and appeals.
Students must submit their complaints and appeals concerning academic matters in writing via email to firstname.lastname@example.org, in accordance with the policy set forth below.
The complaint or appeal must include the student's full name, student ID number, SCAD email address and phone number. The complaint or appeal must be submitted within 30 days of the incident, should describe the issue of concern in detail, include relevant information or documentation, and indicate the desired outcome. The complaint or appeal must be signed by the student and sent from the student's SCAD email account.
The appropriate academic services administrator shall determine the final action and will respond to the student within 30 calendar days of receipt of the complaint or appeal.
Academic policy appeals
Academic policy appeals are written student requests for exceptions to SCAD's academic policies or students' requests to review academic decisions. Students should submit all academic policy appeals to email@example.com. Appeals must be made within 30 calendar days of notification of the action or decision. An appeal decision is communicated in writing within 30 calendar days following receipt of the appeal or receipt of additional information. The decision is final.
Academic integrity appeals
The student has five business days from the date on the written notice to appeal the academic integrity decision of the investigator. Students wishing to appeal should do so via email at firstname.lastname@example.org. An appeals committee then convenes to review the case. An appeal decision is communicated in writing within 30 days of the written appeal. The decision is final.
Concerns regarding final grade assignments must be addressed directly with the faculty member issuing the grade or, if necessary, with the professor's department chair. A review of the student's grade is conducted to validate the grade assignment. The department chair and school dean must authorize any grade change due to numerical miscalculation by the faculty member issuing the grade.
If, after this review, the student is not satisfied, he or she may file a written appeal via email at email@example.com. This appeal must include evidence of correspondence with all previous parties and should be submitted within 30 calendar days following the last day of the quarter. The student's grade appeal is routed to the appropriate SCAD administrator for investigation. A decision from the chief academic officer or vice president regarding the appeal is made in writing to the student within 30 days following receipt of the appeal.
The decision is final unless a procedural or material error has occurred. In which case, the student can request a reconsideration. The opportunity to submit a request for reconsideration is not provided to refute or express dissatisfaction with the appeal response. Instead, a student may submit a written request for reconsideration only if a procedural or material error has occurred that significantly impacted the outcome of the investigation. A description of the error and its impact on the outcome of the appeal must be included in the written request for reconsideration. This written request must be received within five calendar days of receipt of the appeal response.
Procedures for general non-academic complaints
Non-academic student complaints, other than complaints of sexual harassment, are submitted in writing to the dean of students. SCAD Savannah, SCAD Lacoste and SCAD eLearning student complaints should be submitted to the dean of students in Savannah; SCAD Atlanta student complaints should be submitted to the dean of student success at SCAD Atlanta; SCAD Hong Kong student complaints should be submitted to the senior student success adviser in SCAD Hong Kong.
The complaint must include the student's full name, student ID number, SCAD email address and phone number. The complaint must be submitted within 30 calendar days of the incident; should describe the issue of concern in detail; include the date, time and place of the occurrence; the names of any persons involved, including any witnesses; other relevant information or documentation; and the desired outcome. The complaint must be signed by the student or sent from the student's SCAD email account.
A written response will be provided to the student within 30 calendar days of receipt of the written complaint. If dissatisfied with the response, the student may submit a written appeal to the senior vice president for admission and student success, located in Savannah, in accordance with the following process.
Procedures for appeals of general non-academic complaints
General non-academic appeals are student requests for exceptions to the university's student services policies. Unless specifically stated otherwise (see below), all such appeals must be submitted in writing to the senior vice president for admission and student success, in the format noted above, within 14 calendar days following notification of any decision or action. Submissions may be emailed to firstname.lastname@example.org or sent to the office of the senior vice president for admission and student success, located in Bradley Hall, 115 E. York St., Savannah, Georgia;
Office of the senior vice president for admisison and student success
P.O. Box 3146
Savannah, GA 31402
All supporting documentation must be attached to the appeal; failure to do so may halt the appeal process. The senior vice president for admission student success shall determine the final action and will respond to the student within 30 calendar days of receipt of the appeal. The decision of the senior vice president for admission student success is final.
Proceedures for specific non-academic appeals
Code of Student Conduct and disciplinary action appeals
A finding of a violation of the Code of Student Conduct or imposing a sanction(s) may be appealed by the accused student (or by the victim) within three business days of the decision. Appeals must be submitted in writing to the dean of students. Appeals from Hong Kong, Savannah, Lacoste and eLearning students should be submitted to the dean of students by email at email@example.com in Savannah; appeals from SCAD Atlanta students should be submitted by email to the dean of student success at SCAD Atlanta by email at firstname.lastname@example.org. The Code of Student Conduct, the process and specific procedures for appealing such decisions are found in the student handbook under "Code of Student Conduct."
Americans with Disabilities Act grievances
A student may file a formal grievance in writing with the SCAD ADA grievance committee within 30 calendar days of the alleged violation. The college's ADA Grievance Policy and Procedures should be followed when submitting such grievances and are found in the student handbook under "Disability Services."
Sexual harassment grievances
Complaints of sexual harassment may be initiated either verbally or in writing to the senior vice president for admission and student success by (a) signing and delivering a written complaint, or by (b) presenting the complaint in person. In the event that the complaint is made in person, and the complainant decides to proceed formally, the complaint is documented in writing during the meeting and signed by the complainant. Specific procedures are found in the student handbook under "Policies: Sexual Harassment."
Students with questions or concerns about Title IX, or who feel that they have been affected by discrimination, can contact any of the following individuals: senior vice president for adission and student success, dean of students, director of student conduct, ombudsman, compliance officer or Title IX coordinator by email at email@example.com. Specific procedures are found in the student handbook under "Policies: Nondiscrimination."
Financial aid appeals for unsatisfactory academic progress
Students who receive a written notice of loss of financial aid due to unsatisfactory progress may appeal in writing to the university by completing an Unsatisfactory Progress Appeal Form and submitting it to the financial aid office via email at firstname.lastname@example.org. The appeal must be received within 30 calendar days of the date on the unsatisfactory progress notification letter. A decision regarding the appeal is made in writing to the student within 30 calendar days following receipt of the appeal or receipt of additional information. The decision is final.
Student account appeals
Students with extenuating circumstances may appeal to the university by emailing email@example.com for refund or credit. Such appeals must be initiated within 30 days of the end of the quarter for which the refund or credit is requested and should include supporting documentation when relevant. The student will receive an email response within 30 calendar days of the date of the written appeal. The decision is final.
Procedures for admission appeals
Applicants may appeal admission decisions only once. Those who wish to appeal an admission decision must submit the following to the admission appeal committee:
- Letter of appeal written by the applicant, specifying the reason(s) for the appeal, with the applicant's student ID provided.
- Any updated academic or artistic work that would be relevant to an appeal. Portfolios must be submitted through SlideRoom. Graduate applicants appealing admission decisions must submit portfolio materials that follow their intended major program guidelines.
- At least one recommendation from a teacher, coach, guidance or career counselor, or other mentor/supervisor is required. Graduate applicants should submit an additional letter of reference from an academic or professional source.
All documents must be submitted together with the letter of appeal in order to be considered. The deadline to appeal is one month prior to intended enrollment at SCAD. The admission appeal committee may consist of admission staff and administrators. Appeals are considered in the order in which they are received; a final decision is rendered to the applicant within two weeks of receipt of the complete appeal.
Appeal documents may be delivered in person, by email at firstname.lastname@example.org or by mail to:
Savannah, eLearning and Hong Kong:
SCAD Admission Appeal Committee
Savannah, eLearning, Hong Kong
P.O. Box 2072
Savannah, GA 31402-2072 USA
SCAD Admission Appeal Committee
P.O. Box 77300
Atlanta, GA 30309 USA
Procedures for state complaints
If unable to satisfactorily resolve issues with the university using the aforementioned complaint and appeals channels, and the student wishes to file a complaint, the Georgia Office of Inspector General is designated as the state agency responsible for receiving such complaints. More information is available at gnpec.org.